People Counter Installation Guide

Your new People Counter makes your signage smarter by showing how many people visit your location. This guide will walk you step by step through setup and connecting it to ScreenHub, Cirrus’ platform for viewing and managing your traffic data, so you can start tracking foot traffic immediately. 
 
Once your sign is installed, the data from the People Counter helps show which content draws the most customers. It doesn’t just count people, it will help you understand the real impact of your sign and make smarter decisions for your business.
 
As you're following this installation guide, use the blue menu icon on the left side of your screen to access the table of contents and navigate to different steps.
 
See Your People Counter in Action:

 

Have these ready before you begin:

 
Level of difficulty: Easy to moderate
Estimated time to complete: 45-60 min

Unboxing

In your People Counter box you'll find the following parts:
 
People Counter:
Front:
sensor_front-1
Back:
sensor_back
DC Adaptor:
Screenshot 2025-11-19 at 3.50.16 PM
DC Adaptor Cable:
Screenshot 2025-11-19 at 3.50.21 PM
Double-Sided Adhesive:
Screenshot 2025-11-19 at 3.50.25 PM
IMPORTANT: Please write down your People Counter's MAC address to be used throughout the installation process:
You can find your MAC address on the back of your People Counter after removing the mounting base.
seperating_sensor
MSR01 AP Config 2 (4)

Step 1: Choose Installation Point

Before you can install your People Counter, you have to choose the proper installation point on the ceiling above your door/gate.
1a. Take Measurements

1b. Select the Installation Distance from the Wall
Enter your ceiling and door/gate heights into the distance calculator below to find D1, the correct distance from the wall above your door frame.
install without table
 
1c. Mark the Installation Point
Using your D1 value and door width, mark a point on the ceiling D1 inches from the wall and centered above the door or gate. See the example below for reference.

example

 

Step 2: Install the People Counter

Now it's time to install your People Counter at the point on your ceiling you just selected. If you'd prefer video instructions, please click the link below. If not, follow the written instructions.
2a. Detach Mounting Base
Detach the circular Mounting Base from the Sensor as shown below.

seperating_sensor

2b. Attach Mounting Base to Ceiling
Attach one side of the double-sided adhesive to the back of the Mounting Base. Note: Make sure you are attaching the adhesive on the side opposite the arrow and magnet.
 
At this point you have two options:
  • Option 1: If you want to wire the DC Adaptor Cable through the ceiling, drill a hole at the marked installation point. Then, guide the DC Adaptor Cable through the central hole of the mounting base:
    Gemini_Generated_Image_7vn0vy7vn0vy7vn0
  • Option 2: If you want to thread the cable along the ceiling and wall, guide the DC Adaptor Cable through the central hole of the base and off through the side opening in the adhesive:
    Screenshot 2025-11-06 at 11.17.40 AM
Align the Mounting Base with the Installation point you marked on the ceiling. If you decided to wire the cable through the ceiling, thread the DC Adaptor Cable through the hole.
 
  • IMPORTANT: Before securing the Mounting Base to the ceiling, make sure the arrow is parallel to the door. When inside your store and looking at the door, the arrow should be pointing to the right, parallel to the door:
    Screenshot 2025-11-19 at 12.36.46 PM

Tear off the other side of the adhesive and attach the Mounting Base to the ceiling. Press and hold for 10-15 seconds.
 
2c. Connect the Power Cable to the Sensor
On the Sensor: press down on the unlock, insert the correct wire, then release the unlock.
 
  • IMPORTANT: Red goes in the positive hole, Black goes in the negative hole.
    Screenshot 2025-11-19 at 12.40.18 PM
 
You can gently pull on the wires to confirm secure installation. If they cannot be pulled out, the installation is correct.

2d. Re-attach the Sensor to the Mounting Base
Snap the Sensor back to the Mounting Base magnetically.
 
  • IMPORTANT: Make sure the arrow on the Sensor aligns with the arrow on the Mounting Base, and the magnet snaps in properly to the lock. If correctly aligned, the LED light should be positioned on the right side of the product when you’re facing the door/gate. The sensor can appear attached even when the magnet and arrow aren’t properly aligned.
    Screenshot 2025-11-19 at 12.42.24 PM

 

2e. Test Power
Connect the DC Adaptor Cable to the DC Adaptor and plug in.
The LED Light should blink blue indicating your device has been turned on.

Step 3: Configure WiFi

Now that your People Counter is installed, follow these instructions to connect it to your WiFi network. If you'd prefer video instructions, please click the link below. If not, follow the written instructions.
 
Important Note:
A 2.4GHz WiFi network is required to connect your People Counter. If you have a dual-band router (2.4G/5G), it’s recommended to separate the bands and connect the People Counter to the 2.4GHz network.
3a. Make sure your phone is connected to the same 2.4GHz WiFi Network you want the People Counter to use.
 
3b. Make sure the light on your People Counter is flashing blue, which indicates the power is connected.
 
3c. Make sure your phone is connected to the WiFi nNetwork you want to use.
 
3d. Download the MinewLink app on IOS or Android. minew-app
 
3e. Open MinewLink app. In Home > Sensors Tag > Wi-Fi: Select “WiFi Millimeter Wave Radar Sensor”

minew1 minew2

3f. Select “Configure”.

minew3

3g. Confirm the Blue Light on your People Counter is flashing, then select “Next”.

minew4

3h. Enter Wifi Network name and password. Set "Whether BSSID is specified" to "No" .

minew5

3i. Select Configure.
 
3j. Allow the app some time to locate and connect to your People Counter.

Minew6-1

3k. Once your People Counter appears, select “Complete” then “Confirm”.
 
3l. The People Counter’s blue flashing light should turn solid blue. The solid blue light will then turn green for 60 seconds before turning off, which indicates a successful WiFi connection. Note: If the green light does not appear, or the light turns red, please see the “If WiFi Configuration Fails” section below.
 
Important Notes:
 
People Counters that have already been configured with a WiFi network will not enter smart configuration mode upon subsequent power-ups, but can still be configured using AP mode.
 
WiFi can be cleared through the app or via platform command. Once cleared, the People Counter will re-enter smart configuration mode, with the blue light flashing.
 
If WiFi Configuration Fails
If the People Counter fails to connect to WiFi and the blue light does not turn green after an extended period, it may indicate a weak network signal. In this case, try placing the People Counter closer to the router and ensure the router has internet access. Before moving the People Counter, try the following:
 
Retry Standard Configuration:
  1. Power off the People Counter.
  2. Follow the WiFi configuration video until you reach the step where your WiFi password is requested.
  3. Enter your WiFi username and password, power on the People Counter, and immediately click Configure.
  4. Wait for the configuration to complete. You may need to try this method multiple times.
 
If WiFi Configuration still fails, try AP Configuration:
AP Configuration temporarily connects your phone to the People Counter’s WiFi hotspot. This private connection allows you to send your actual WiFi login details through the MinewLink app. Watch this video to connect your People Counter to WiFi using AP Configuration:
 
Note: If the People Counter's WiFi hotspot is not visible on your phone as an available network to connect to, unplug the People Counter, wait 30 seconds, and then plug it back in.
 

 

 

 

 

 

 

 

 

If you'd prefer written instructions, click here.
 
Note: Your phone may automatically connect to another WiFi network, interrupting the connection. If this happens:
  1. You may see an alert asking you to switch networks. If so, select "Always stay connected to this network."
  2. Go to your WiFi network settings, tap the blue (i) icon next to your Wi-Fi network and turn off Auto-Join. Don't forget to turn this back on after you're done!

If AP Configuration also fails, try placing the People Counter closer to the router. If this doesn't solve the problem, please contact our technical support team.

Step 4: Configure Radar Settings

Now that your People Counter is connected to WiFi, you need to set the scan region. Only a person who fully passes through this region will be counted as entering your establishment.
Screenshot 2025-09-12 at 11.14.08 AM

 

4a. Access the Radar Configuration Menu
In the MinewLink app, go to your Device List and select your People Counter. Then tap Configure Radar.
 
After selecting Configure Radar, you'll see a screen asking you to set six values:
1) Counting Period
2) Vertical Height
3) X Positive Range
4) X Negative Range
5) Y Positive Range
6) Y Negative range
 
The counting period refers to how often the People Counter sends data to ScreenHub (e.g., every 60 seconds). The vertical height refers to how far down from the ceiling the sensor should scan. The x/y positive and negative ranges define the rectangle that the People Counter monitors, as shown in the image at the beginning of Step 4.

Screenshot 2025-09-08 at 3.35.51 PM   Screenshot 2025-09-08 at 3.23.17 PM-1

 

4b. Calculate the Proper Configuration Settings
Using the ceiling height and door width you measured in Step 1, enter these values below to calculate the correct radar settings for your People Counter in the app.
 
 
4c. Input Your Configuration Settings
Please use the following settings:
  • Set the Counting Period to 60 seconds.
  • For the remaining settings (Vertical Height, X Positive Range, X Negative Range, Y Positive Range, Y Negative Range), enter the values you calculated in Step 4b.

IMG_2875

4d. Confirm Settings and Configure the Radar
Check the box next to “Personnel Traffic Detection Parameter Settings” to select all six configuration settings:

IMG_2858

Tap Confirm.
 
After a few seconds, you should see the message “Configuration Succeeded”.

Step 5: Configure Gateway Settings

Next, set up your People Counter’s gateway settings so it can communicate with ScreenHub.
 
5a. Access the Gateway Configuration Menu
In the MinewLink app, go to your Device List and select your People Counter. Then tap Configure Gateway:
Screenshot 2025-09-08 at 3.35.51 PMIMG_2884
 
5b. Set Gateway Configuration Settings
Select MQTT Config.
 
Enter the following details:
  • URL = ssl://mqtt.screenhub.com
  • Port Number = 1883
  • Username = cirrus
  • Password = cirrusled
  • Timezone = <your store's timezone>
Confirm that all other settings match the images below (replace ac233fc1d0e1 with your People Counter's MAC address):
Image_20251106_092954_977Image_20251106_092954_922Image_20251106_092955_020
Note: if you're using an Android phone, the URL dropdown menu may be hidden. Please select the area outlined by the red box below, and then select ssl://
android
5c. Restart Gateway
After pressing "Confirm", you will be prompted to restart gateway. Please select the "Restart Gateway" button on the bottom of your screen, and then select Confirm:
Screenshot 2025-11-09 at 9.00.43 PM
If gateway configuration was successful, the LED light on your People Counter should turn blue and then green, before shutting off.
 
Note: if the LED light on you People Counter turns red, it means it failed to connect to Cirrus' server. You should try again and make sure you enter all configuration settings correctly.

Step 6: Connect Your People Counter to ScreenHub

Finally, connect your People Counter to ScreenHub to start tracking foot traffic and view real-time analytics. If you'd prefer video instructions, please click the link below. If not, follow the written instructions.
6a. Login to ScreenHub
Navigate to ScreenHub (https://v2.screenhub.com/sign-in) and login with your credentials.

login

If you have not created a ScreenHub account, please create one now. Note: Make sure you are using the same email you used when purchasing your Cirrus LED Sign.
 
6b. Navigate to People Counter Dashboard
In the menu on the left-hand side of ScreenHub, select "Reports".
 
Then select "People Counter":

Screenshot 2025-11-03 at 1.10.25 PM

6b. Navigate to Add People Counter Menu
Select the "SELECT A PEOPLE COUNTER" button in the top right corner of the dashboard:

Screenshot 2025-11-03 at 1.13.32 PM

Select the "+ ADD PEOPLE COUNTER" button:

Screenshot 2025-11-03 at 1.13.39 PM

6c. Enter Your People Counter's Name and MAC Address
Enter a desired name for your People Counter.
 
Enter your People Counter's MAC address
 
For now, you can set the ‘Connect to display’ field to ‘None’. Once your display is installed, you will need to connect it to your People Counter.
 
Select "Next Step".

Screenshot 2025-11-03 at 1.13.50 PM

5d. Enter Business Hours
Enter your establishment's custom business hours. These hours will determine the time range your People Counter will collect data. You can set custom hours for each day of the week and select specific days when your business is closed. Note: Please make sure to select the correct time zone.
 
Select "Save".

business hours

FAQs

What is the operating voltage range of the People Counter if the voltage cannot be stabilized at 12V during deployment?

The People Counter supports an operating voltage range of 10V-25V.

Can the People Counter directly output raw radar detection data?

Our People Counter currently does not support transmitting raw radar scan data to third-party systems. Instead, it outputs processed results such as coordinate data and people counting statistics. 

 
Will People Counter's radar signal cause any harm to human bodies?

The radar operates at a safe 60GHz frequency, posing no harm to humans. Radar systems, including those operating at 60GHz, are designed to ensure safety within established human exposure limits.

What does the People Counter rely on to recognize people or objects by?

It utilizes human identification characteristics, which may also extend to animals, but with potential radar interference from metal. Height detection settings can filter out such interference when there's human traffic. Objects can be detected without additional labels, and the algorithm distinguishes automatically between humans and other objects.